Our Services
IT solutions built around your business
Every service is designed to reduce risk, improve reliability, and let you focus on what you do best — running your business.
Our IT services
Based in Sydney? See our managed IT services for Sydney businesses, or if you mainly need day-to-day helpdesk and user assistance, our IT support in Sydney.
Looking at AI for your team? See our AI consulting and Microsoft Copilot services, or read why businesses choose itGlobal.
Frequently asked questions
Do you provide IT support outside Sydney?
Yes. While itGlobal is headquartered in Chatswood, Sydney, we support organisations and multi-site environments across Australia. Our team is distributed across NSW, Victoria, Queensland and Western Australia, with an Australian-based service desk providing remote support nationally and onsite assistance arranged where required.
What size businesses does itGlobal work with?
We work with established Australian organisations ranging from growing businesses through to large, complex environments, including professional services, legal, accounting and finance, property and multi-site organisations. For some clients, we operate as their complete IT team. For others, we work alongside internal technology teams with specialist expertise, security, projects and additional capability.
Can you help us meet the Essential Eight?
Yes. We assess your current maturity against the Essential Eight, prioritise the gaps that carry the most risk, and implement the controls over an agreed roadmap. We also support CIS and IRAP-aligned requirements.
Do you manage Microsoft 365 and Microsoft Copilot?
Microsoft is our core expertise. We handle Microsoft 365 licensing, migration, security configuration and day-to-day management, and we run Copilot readiness assessments and phased deployments.
How quickly do you respond to support requests?
Response expectations are agreed as part of each client's service arrangement, backed by a dedicated account manager. We aim to resolve issues as quickly as practical, remotely where possible. Our monitoring systems operate 24/7, helping identify potential issues even outside normal service desk hours. Our Australian service desk's primary hours are Monday–Friday, 8:00am–5:30pm.
Not sure what you need?
We'll assess your current setup and recommend a tailored plan — no obligation, no jargon.
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