Your existing phone and internet services will be disconnected 18 months after you are connected to NBN.

Information about the NBN roll-out and the ADSL/ISDN cut-off date

You’ve probably heard that the government is building the National Broadband Network (NBN) across the country. In fact, there’s an even chance that your house is already connected. But did you also know that your old telephone and internet services will be disconnected?

Increasingly, we’ve been hearing from our customers that they are unaware of this hugely important part of the NBN rollout. Here’s what you need to know.

Firstly, there’s a timeline of how the NBN is rolled out to your home:

  1. NBN has a detailed plan for when each home will be connected. Check your address here
  2. NBN technicians will dig up the roads in your neighbourhood and lay the necessary cables.
  3. NBN technicians may visit your home if they need to install equipment on your house.
  4. Internet service providers will contact you when the service is ready to offer you a plan.
  5. 18 months later, the old telephone and internet services will be disconnected at your address.

So does this mean I have to switch to the NBN?

If you want to maintain a phone or internet service at your house, then yes, you will need to change to an NBN service before the switch-off date. 

Thankfully, the process of switching is pretty painless. Your service provider will send you a new compatible modem and telephone handset if you need them. In most cases, you should find that the setup of the new equipment is pretty similar to the modem and phone you currently use.

With the NBN roll-out well and truly underway, now is the time to get in touch with us for a high-speed, unlimited data NBN package.  Our plans are configured on the NBN 100 speed tier, which gets you speeds as fast as 100Mbps.  That’s up to 10 times the speed of your typical Australian ADSL connection.  See more info here.

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